Omni-Channel Marketing Privacy Policy
Privacy Policy
Effective Date: [27th January 2024]
Omni-Channel Marketing Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Personal Identification Information
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Name, job title, company name.
1.2 Contact Information
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Email address, phone number, business address.
1.3 Transactional Information
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Details of services purchased and communications about those services.
1.4 Technical Data
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IP address, browser type, and other details captured via cookies or analytics tools.
1.5 Marketing Data
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Preferences for receiving marketing communications and feedback on our services.
2. How We Use Your Personal Data
We use your personal data to:
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Provide and manage our services.
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Respond to your inquiries and communications.
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Process payments and manage contracts.
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Send marketing communications (with your consent where required).
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Improve our website and services.
3. Legal Basis for Processing Personal Data
Under GDPR, we process your data based on the following grounds:
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Contractual necessity: To deliver services you have requested.
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Legal compliance: To meet legal obligations.
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Consent: For sending marketing communications.
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Legitimate interests: For business improvement, fraud prevention, and marketing to business contacts.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
5. Sharing Your Information
We may share your data with:
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Third-party service providers (e.g., CRM tools, payment processors).
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Legal or regulatory authorities if required by law.
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Our professional advisors (e.g., accountants, legal advisors).
6. International Transfers
If your data is transferred outside the UK or European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as standard contractual clauses.
7. Your Rights
You have the following rights under GDPR:
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Access: Request access to your personal data.
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Rectification: Request correction of inaccurate data.
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Erasure: Request deletion of your data (“right to be forgotten”).
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Restriction: Request limitation of data processing.
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Portability: Receive your data in a structured, machine-readable format.
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Objection: Object to data processing based on legitimate interests or direct marketing.
To exercise your rights, contact us at [Insert Email Address].
8. Marketing Communications
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at [Insert Email Address].
9. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
10. Cookies
Our website uses cookies to enhance user experience and collect analytics. For more information, refer to our Cookie Policy.
11. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
12. Contact Us
If you have any questions or concerns about this policy, please contact us at:
Omni-Channel Marketing Ltd
19 Gloucester Road, Bedford, Bedfordshire, MK42 9TJ
Email: louis.moyo@ocmarketing.co
Phone: +44 (0)20 7097 5849
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.